Why Collecting a payment requires a positive amount is not a payment-not-live state

Collect a payment on send stores amount, currency, and a description on that envelope. collectPayment with no paymentAmountCents or paymentAmount — or with cents below one — returns Collecting a payment requires a positive amount. The envelope stays a draft if it was still a draft. paymentEnabled stays off. Stripe is not called. That is amount-pay honesty: send asked to collect and named no cents, Payments not live is a later state on an envelope that did request, and opening Billing will not “invent an amount.”

Why a requested payment still does not charge is payments honesty. Why pay on an envelope that never collected is a different 400 is why This envelope does not request a payment is not a payment-not-live state. Why workspace checkout is not open is billing checkout honesty. Desk help is Docs. This guide is why send names a collect with no cents, and why that name is not the Payments-not-live state.

The FAQ and payments on Features start from Collect a payment plus an amount. Ask Inkpacket for why Collecting a payment requires a positive amount is not a payment-not-live state to open this article. Ask how payments work to open help. Those phrases stay on the product screens. This article is the public version of Collecting a payment requires a positive amount — the string send already uses next to collectPayment with no cents.

What amount-pay covers

• Desk send with Collect a payment on and no positive amount. Collecting a payment requires a positive amount.
• POST /api/v1/packets/:id/send with collectPayment and no paymentAmountCents or paymentAmount. The same 400.
• Signer pay on an envelope that never collected. This envelope does not request a payment. That is the no-pay door, not this send 400.
• Signer pay on an envelope that did collect, without Stripe keys. Payments not live / not configured. That is the not-configured state, not this 400.

Reading Collecting a payment requires a positive amount is not a send. The draft never left DRAFT. Free allows 5 packets a month. A refused collect with no cents does not return HTTP 402 ENVELOPE_LIMIT. This envelope does not request a payment is a later pay route on an envelope that never collected. Payments not live is a collected request whose Stripe keys are missing. Payment currency must be a 3-letter code and Payment description must be 160 characters or fewer are send-form format doors on a collect that already has cents. Those strings are other doors. collectPayment with no positive amount is this door.

What this is not

• Not Payments not live / not configured. That string is a collected request whose keys are missing. This article never stored a request.
• Not This envelope does not request a payment. That string is signer pay after send without collect. This article is send itself.
• Not workspace checkout. Billing is not open. Paying a listed plan does not invent envelope cents.
• Not a charge. This pass never opens live Checkout. Amount-pay is the missing cents, not a successful card.

Turn Collect a payment off, or set a positive amount, then send. Do not POST pay hoping Billing will invent cents. Reminders go out by email today. Text-message (SMS) is coming soon. Email still soft-fails on a later legal send, not on this 400. Text-message (SMS) is coming soon. Drive archive waits for completed. Stripe off: Payments not live — that flag appears after collect, not instead of this 400. None of those flags hide Collecting a payment requires a positive amount or count a refused collect toward the monthly cap.

The click-path

1. On send, leave Collect a payment off, or turn it on and set a positive amount. Then send.
2. If send returns Collecting a payment requires a positive amount, set cents or turn the checkbox off. Do not open Billing to invent an amount.
3. If pay later returns This envelope does not request a payment, this envelope never collected. That is the other 400.
4. If send of a new envelope returns HTTP 402 ENVELOPE_LIMIT, that is the monthly cap, not this amount 400.
5. On a phone, Documents is a drawer row. Payments is a send-form hash after upload. Help is not a drawer row — it stays in the header.

Hash-before-file on Documents → new #payments is why Upload a PDF first is not a rejected upload. Workspace prices stay published, not charging — Free vs paid lanes. Ask Inkpacket for why Collecting a payment requires a positive amount is not a payment-not-live state to open this article. Ask how payments work to open help. Ask collect a payment to open the send form.

Ask and the missing cents

Ask Inkpacket for why Collecting a payment requires a positive amount is not a payment-not-live state to open this article. Ask how payments work to open help. Marketing Ask stays site Q&A and deep links. It will not invent cents, charge a card, or increment the monthly cap from this article. Collect with an amount, or leave collect off. Payments not live is the other door after a stored request.

Caps and what is not open yet

Reading Collecting a payment requires a positive amount is not a send. Send of a draft that later collects with cents — or sends with collect off — is. Free allows 5 packets a month. Free at 5 packets a month is the live cap desk send, bulk rows, Web Form fills, and API send share. Hitting it returns HTTP 402 ENVELOPE_LIMIT. Starter is 20 envelopes — more than Free — plus 3 published Web Forms. Seat counts are planning numbers; invite does not refuse when a workspace is full.

Billing is published, not charging. Checkout is not open. Text-message (SMS) is coming soon. Drive missing: Drive not configured. Stripe off: Payments not live. Those flags do not invent cents or hide the amount-pay string. The FAQ and FAQ use Collecting a payment requires a positive amount in the same words.

Set cents, or leave collect off. Then send. Open a workspace on Free — see published pricing — and hit Send with Collect a payment on and no amount on a throwaway draft so amount-pay honesty is a named 400 you already read, not a checkout you opened to “invent cents” this pass does not ship.